So, when I returned home from the shop, there was a confused Virgin Media installer standing outside my house. Apparently he was there to repair a problem with our neighbour's cable modem. I didn't think anything of him being there until I turned on my television an hour or so later and found out that our V+ box wasn't receiving any signal, or at least not enough of one for it to display an image.
I immediately called Virgin Media and spoke to someone in their Scottish call centre, using the "thinking about canceling my service option" because I'd rather speak to a Scottish drone than an outsourced one in the Third World somewhere (no offense, but I believe in local call centres). That person listened to my problem and said she was going to transfer me to someone who would help. It turns out that her "transfer" involved dropping me into a queue for the Virgin Media call centre in, er, India, I guess. So I go through the motions and find out that the next appointment they are offering me is on Monday, i.e. in six days. At this point I said that if I don't get an appointment tomorrow, I will cancel. (It seems like if their installer is responsible for ruining my service, they should be a little more responsive.) The drone wasn't budging, so I hung up.
I called the cancellation service again and got a message saying they're open from 8am to 8pm, and I'm too late to speak to them. It looks like it was getting late for the first person I spoke to, and she just decided to get rid of me.
I'm now looking at what Sky are offering these days. Virgin seems less and less of a deal since they hiked their prices and since their customer service is just as bad as Sky's.
They will rue the day. Don't they know who I am?